Shipping
Our Packaging
We want our delicious, fresh-made artisan chocolates to arrive looking as beautiful as when we crafted them in the Chef Brulée kitchen. Each chocolate candy is hand-placed in a decorative gift box, which is then placed inside a protective, crush-proof tray. Your order is then packed in an insulated shipping box accompanied by a gel ice pack.

When you open your order, you will find an assortment of beautiful, handcrafted chocolates waiting to be admired and enjoyed.

Our Shipping Process
Chef Brulée ships via UPS. Shipments must be to a street address in the United States; we cannot ship to P.O. boxes and we do not ship online orders outside the United States.

We provide next-day delivery for most orders. However, if your chocolates are for a gift or special occasion, we encourage you to place your order several days in advance to ensure timely delivery. Our artisan chocolates are made with fresh ingredients and do not contain artificial preservatives. Shelf life for optimum taste and appearance is about three weeks.

Orders received by 2 p.m. Eastern are shipped out for next-day delivery. Orders received on a Friday, Saturday or Sunday are shipped on Monday for Tuesday arrival.

Please make sure to provide accurate information. An error in shipping address, billing address or method of payment may cause a delay. Chef Brulée is not responsible for delays or extra costs that result from incorrect information, nor are we responsible for any UPS delay caused by weather, mechanical failure, etc.

Defective or Damaged Products
Obviously, we cannot accept the return of food items. However, we love knowing that you are 100% satisfied with your Chef Brulée experience. Every order is packed with loving care and carefully inspected to ensure quality before it is shipped.

If you receive chocolates which you believe are defective or damaged, please contact us immediately. Take digital photos of the defective or damaged candies and of the inside and outside of the shipping carton. Email the photos to info@chefbrulee.com.

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